How can I make a reservation?

You can typically make a reservation through the hotel's website, by calling the reception, or via third-party booking platforms. If you're working on a hotel management system, you may need to implement an online booking form with a calendar and payment integration.

Can I modify or cancel my booking?

Most hotels allow modifications or cancellations, but it depends on their policy. Some offer free cancellations within a certain period, while others may charge a fee. If you're building a hotel booking system in CodeIgniter, you need a feature to allow users to modify or cancel reservations based on predefined rules.

Do you offer discounts for long stays or group bookings?

What is your cancellation policy?

Can I book a room without a credit card?

What are the check-in and check-out times?

Our standard check-in time is [hotel’s check-in time, e.g., 2:00 PM], and check-out time is [hotel’s check-out time, e.g., 12:00 PM].

Can I request early check-in or late check-out?

Yes, early check-in and late check-out are subject to availability. Additional charges may apply. Please contact the front desk in advance to make arrangements.

What documents do I need for check-in?

Guests are required to present a valid government-issued ID or passport and the booking confirmation at check-in. Additional documentation may be needed for international guests as per local regulations.

What payment methods do you accept?

We accept various payment methods, including cash, credit/debit cards (Visa, MasterCard, American Express), and digital payment options such as PayPal or mobile wallets. Please check with our front desk for specific payment options available at our hotel.

Do you require a security deposit?

Yes, we may require a security deposit at check-in. This can be paid via cash or card and is fully refundable upon check-out, provided there are no damages or outstanding charges.

Are taxes and service charges included in the room rate?

Our room rates may or may not include taxes and service charges. The total amount, including any applicable charges, will be displayed at the time of booking. Please review the final pricing details or contact our reservations team for clarification.

Do the rooms have air conditioning and heating?

Yes, all our rooms are equipped with air conditioning and heating to ensure a comfortable stay in any season.

Are pets allowed in the hotel?

Pet policies vary by location. Please check with the hotel in advance to confirm if pets are allowed and if any additional charges or restrictions apply.

Do you provide extra beds or baby cribs?

Yes, we offer extra beds and baby cribs upon request, subject to availability. Additional charges may apply. Please inform us in advance if you require one.

Do the rooms have a minibar and coffee/tea facilities?

Yes, our rooms are equipped with a minibar and coffee/tea-making facilities for your convenience. Complimentary tea and coffee supplies are provided.

Do you offer free Wi-Fi?

Yes, we offer free Wi-Fi throughout the hotel, including guest rooms and common areas.

Is breakfast included in the room rate?

Breakfast inclusion depends on the booking package. Some rates include breakfast, while others do not. Please check your reservation details or contact us for clarification.

Do you have parking facilities?

Yes, we provide parking facilities for our guests. Availability and charges (if any) may vary, so please check with the hotel in advance.

Is there a gym or swimming pool in the hotel?

Our hotel offers a gym and swimming pool for guests. Please check with the front desk for operating hours and any access requirements.

Do you provide airport shuttle services?

Yes, we offer airport shuttle services. Additional charges may apply, and advance booking is recommended. Please contact us for details and reservations.